Help Center
Find quick answers about your account, bets and payments.
How can we help?
Frequently asked questions
DepositsHow do I deposit with mobile money?+
Open Wallet, select Deposit, choose your Ghana mobile-money provider and a saved number, then enter at least GHS 200.
WithdrawalsHow long does a withdrawal take?+
Most verified mobile-money withdrawals are processed shortly after approval. Additional security checks can extend the processing time.
BettingWhy is my bet still unsettled?+
A bet remains unsettled until the event result is confirmed by our data provider. Interrupted or postponed events may take longer.
VerificationWhat do I need for verification?+
A clear photo of the front and back of your valid Ghana Card, followed by a live selfie.
AccountCan I change my registered phone number?+
Yes. Start from your Profile page. For security, we may ask you to confirm your identity before changing it.
SecurityHow do I protect my account?+
Use a unique password, enable two-factor authentication, and never share your transaction PIN or verification codes.